24/7 live operations support for online casino software

[Josi]

Hello there, colleagues! I’m in the middle of a busy period right now: our existing project has grown significantly, and the old software just can’t handle the influx of players on the weekends anymore. The CTO is suggesting we completely overhaul the infrastructure and look for a scalable solution that can smoothly process millions of transactions without crashes or database failures. Does anyone have firsthand experience that can tell me how quickly we can migrate to a new aggregation platform, and does a single API integration really allow us to connect a large catalog of games at once without any delays?

 

[Josi]

I’d also like to ask about ongoing support: Is it realistic to get full 24/7 live operations monitoring from the developers so that our in-house system administrators can finally stop working night shifts?

 

[Hunter]

It’s a familiar story. We experienced the same issue a year ago when the site would crash during the busiest hours of the evening. We tried several providers until we switched to EdgeLabs guys. From personal experience, their EdgeLabs Connect aggregator was a lifesaver—seamless integration took almost no time, and our uptime has consistently remained at 99.9%. Their tech support is especially great because they actually monitor the system 24/7 and optimize the load, so our IT team can finally sleep soundly. If you don't mind me asking, what is your current daily traffic volume?