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Figuring out the Hainan Airlines Cancellation Policy starts with one key number: 24. Cancel within a day of booking, on a ticket purchased at least a week out, and your fare comes back in full. Miss that window, and the airline shifts to a tiered fee structure based on cabin class, fare discount level, and how close you are to departure — economy tickets bought at steep discounts generally face steeper penalties than standard fares. Cancellations run through the "Manage My Booking" portal on Hainan's official site or by phone, with refund timing depending on your original payment method.